Staff at Ashton Residential Home in Sunderland describe Sandra Renney as a dedicated and selfless colleague who "brings a joyous atmosphere to the gloomiest of days."

Every year she supports two individuals to take a holiday at her own caravan on the Northumberland coast. She has introduced karaoke to Ashton, and loves cooking foods from different cultures for themed nights at the home.

Sandra was on annual leave on Star Awards day and thought she'd been called in to Ashton for a special lunch. "I was totally surprised to be presented with the award by Pam and Pete on the day! But I'm very pleased."

Sandra's message was sent by Miss Rory, host at Boulevard Newcastle and star of the Sunderland Empire's pantomime Aladdin this year: