Support our work Campaigns What Christmas Means to Me Autism-friendly shopping guide Christmas shopping can be an ordeal at the best of times, but for some autistic people the crowds, music, tannoy announcements and bright lights make it a very uncomfortable experience. Fortunately, shops and malls are increasingly aware of this and have taken steps to make their venues more accessible. Eldon Square in Newcastle is the first shopping centre in the North-east to be awarded our Autism Acceptance Gold Award after working with the Society for seven years. Here Clare Cannon, Community & Events Coordinator, explains how Eldon Square welcomes autistic shoppers. Here's our round-up of accessible hours at North-east stores and malls. Eldon Square, Newcastle Quiet hours are every Tuesday (10-11am) and Saturday (9-10am) all year round All staff receive autism awareness training Sensory backpack for hire for three hours (£20 refundable deposit) Autism-friendly visual guide available here Bridges, Sunderland Quiet hour 11-12pm on Sundays, with no music or rides Metrocentre, Gateshead Quiet hours on Tuesday 5th December (9-10am) and Saturday 9th December (9-10am) Sensory backpacks available from customer service desks in upper Platinum and lower Green malls Dalton Park, County Durham Quiet hours every Tuesday, 10am-12pm Darlington town centre Quieter hour every Sunday, 10.30-11.30am Tesco Quiet hour every Wednesday and Saturday, 9-10am. Visual aids here Asda Quieter hour Monday-Thursday 2-3pm Morrisons Quieter hour 9-10am on Saturday Lidl Autism aware quiet evenings Tuesday 6-8pm Tips for accessible shopping NEAS and Eldon Square have put together shopping tips for autistic and neurodivergent people: Visit during a store or mall's quiet hours when music will be lower, lights will be dimmed, and tannoy announcements will be reduced Plan ahead using maps and perhaps visual lists to tick off as you go Wearing a sunflower lanyard helps staff identify who may need additional support. Depending on your sensory needs, sunglasses and ear defenders can reduce overload Click-and-collect, available at some stores, is a way to avoid queues. Place your order online and collect in-store. Find out more from our Festive Resources Manage Cookie Preferences