Customer Services
Our Offer
We know you want to provide the best service possible to every one of your visitors or customers, building a positive reputation, relationships, and customer loyalty.
Our training courses will help improve you and your staff’s understanding of autism, identify the barriers autistic customers face, and improve your skills and confidence in implementing support, so you can give great service no matter your customer’s needs.
See our list of current courses below.
Our courses
Supporting autistic people to access theatres Â
Course length: 1 hour
Suitable for: Ushers, customer service staff, box office staff, support staff, admin, managers, coordinators, explainers Â
Delivery: Online / In-person
The aim of this training is for participants to develop:Â Â
- Understanding of what it means to be autistic by exploring the diversity of autistic experiences, challenging common misconceptions, and promoting acceptance through a neurodiversity-informed lens
- Understanding of what challenges autistic people face when visiting a theatre and ideas on how to support them
- Improved skills and confidence in supporting autistic people in theatre settings
Supporting autistic people to access museums
Course length: 1 hour
Suitable for: Curators, support staff, admin, managers, coordinators, explainers Â
Delivery: Online / In-person
The aim of this training is for participants to develop:Â Â
- Understanding of what it means to be autistic by exploring the diversity of autistic experiences, challenging common misconceptions, and promoting acceptance through a neurodiversity-informed lens
- Understanding of what challenges autistic people face when visiting a museum and ideas on how to support them
- Improved skills and confidence in supporting autistic people in museum settings, and a deeper understanding of autism
Supporting autistic people to access shopping venues  Â
Course length: 1 hour
Suitable for: Shop assistants, Centre management staff, Marketing and communications Â
Delivery: Online / In-person
The aim of this training is for participants to develop:Â Â
- Understanding of what it means to be autistic by exploring the diversity of autistic experiences, challenging common misconceptions, and promoting acceptance through a neurodiversity-informed lens
- Understanding of what challenges autistic people face when visiting a shopping centre Â
- Improved skills and confidence in supporting autistic people in retail settings, and a deeper understanding of autism
Accessible air travel for autistic people Â
Course length: 1 hour
Suitable for: Check in staff, customer service staff, ground crew, baggage handlers, gate agents, Food services and retail staffÂ
Delivery: Online / In-person
The aim of this training is for participants to develop:Â Â
- Understanding of what it means to be autistic by exploring the diversity of autistic experiences, challenging common misconceptions, and promoting acceptance through a neurodiversity-informed lens
- Understanding of what challenges autistic people face when using an airport
- Improved skills and confidence in supporting autistic people who are travelling through airports
Can't find what you're looking for?
We are always developing new courses and reviewing our offer to ensure we can deliver specialist training across as many organisations as possible.
If we don’t currently cover your specific field, we would be happy to tailor one of our courses to fit your needs. Get in touch using the form below with your details and what you would like to cover, and we’ll get back to you to begin planning a bespoke training course.
