Staff working in the residential home ensure each Service User is treated as an individual. Our staff take the time to get to know the Service User on an individual level and set agreed outcomes through a multi-disciplinary approach to try and improve the service user’s independence and skills. All our Service Users are encouraged to make choices about their daily lives such as choice of meal, clothes, evening and weekend activities. Service Users have a daily plan of activities and can choose from a wide range of interests including:

  • Accessing the local leisure centre 
  • Disco
  • Going out for an evening meal
  • Cinema
  • Horse riding
  • Trampolining
  • Walks

Each service user is treated with dignity and respect and their wants and needs are promoted by each staff member. Each service user has an individual bedroom and access to a range of facilities within the home including a kitchen and bathroom. Some homes have individual bathrooms and living spaces where service users can enjoy privacy and still join the rest of the home for an evening meal.

All staff are trained to promote the caring atmosphere within the service and regular MDT meetings and communication between support workers and other professionals take place to ensure this. Staff also regularly communicate with parents and family members and encourage service users to also contact family members to update them on their experiences and activities.

We feel the service is caring and compassionate. Staff genuinely seem fond of my family member and seem concerned for their welfare. 

Staff are really friendly and helpful and have always witnessed them to be caring.

I feel totally relaxed because me family member is so relaxed [in the home]. Staff were patient and calm when supporting people in the home.

Quote from Family Member

For more information about Adult Residential Care please call:

Jackie Herbison, Operations Manager on 0191 514 3083 or email